Shipping & Returns

Shipping Policy

PHOL ONLINE have shipping services to the address registered within Thailand only by using express delivery within 1-3 business days by Thailand Post EMS services and Standard Delivery within 5 working days (excluding Sat - Sun. and public holidays ). The shipping rates are following:.

  1.   Standard Delivery within 5 working days ( excluding Sat - Sun. And public holidays )

    Condition

    Purchase amount

    Standard Delivery

    Free Shipping

    Over 2,000 Baht

    Within Thailand

    Standard Price 50 Baht

    Less than 2,000 Baht

    Within Thailand



  2. Express Delivery( EMS ) – Within 3 Working Days for bangkok and vicinity
     

    Weight

    Delivery by EMS

    Less than 250 g

    65

    250-500

    80

    500-1000

    100

    1000-1500

    110

    1500-2000

    130

    2000-2500

    140

    2500-3000

    160

    3000-3500

    180

    3500-4000

    200

    4000-4500

    220

    4500-5000

    240

    5000-5500

    260

    5500-6000

    280

    6000-6500

    300

    6500-7000

    320

    7000-7500

    340

    7500-8000

    360

    8000-8500

    380

    8500-9000

    400

    9000-9500

    420

    9500-10000

    440

    10-11 Kg

    460

    11-12 Kg

    480

    12-13 Kg

    500

    13-14 Kg

    520

    14-15 Kg

    540

    15-16 Kg

    560

    16-17 Kg

    580

    17-18 Kg

    600

    18-19 Kg

    620

    19-20 Kg

    640

    >20 Kg

    1000



Note :  Some items may charge more than price in table above which will be inform in product description page 

Remark :

  1. PHOL ONLINE begins delivery when receipt proof of payment confirmation from customers
  2. Customers will receive an officials order confirmation from via Email or SMS
  3. Shipping will be performed according to order number . Order in the same order . May have been shipped separately. Depending on the type of product
  4. In the case of shipping via EMS, customers can check the delivered product. track.thailandpost.co.th
  5. In cases, delivery time may longer than we expect . ( As a result of force majeure ) PHOL ONLINE will notify the customer by phone or email
  6. Delivery time is approximate. Delivery period may subject to error. Especially during the holiday season , Saturday - Sunday. And public holidays



Exchange Policy

Please check the validity And conditions before order. Phol Dhanya Public Company Limited reserves the right to change all kinds of the products , except due to defect from products themselves or from transit only . Customer can change the order the same item within 14 days of the customer receiving the goods .

Remarks :

  1. Customers can change the product as follows:
        - Change by yourself -   By showing receipt/proof of purchase at our office directly
       - - Change by Post -  call us at 02-791-0198 (during regular office hours only) or via email: pholwater@pdgth.com to inform detail and reason for changing. In this case, Customers will be responsible for the shipping cost and we will contact the customer within 7 days after receiving the goods .
  2. Returns, Pholdhanya Company Limited ( the Company ) reserves the right to accept return all products unless the company have no product in stock left, the Company will reimburse the customer within 7 days of receiving the product from the customer.
       2.1 In case of payment by credit card: credit your credit card account.
       2.2 In case of payment by bank transfer .
          - return the cash to the customer :
          - return by Post:   Transfer to the account within 7 days from the date of the notice to the customer . The customer is responsible Transfer fee (if any)
  3. We reserve the right price is the price at the date of confirmation of order PHOL ONLINE